FAQ
Accounts and sign-in
Does wallet sign-in connect my trading account? No. It authenticates a VertigoPro profile. Venue authorisation is separate, and the current account flow is only a preview. Use the same sign-in identity on another device to recover that profile’s preferences.
Why did Add account open after registration? A first signed-in session can offer it automatically. Close it if you only need public analysis; completing the preview is not a prerequisite for charts or the screener.
Venue connections
Why are the API fields read-only? They are marked Preview only. The current flow accepts no private key and makes no venue connection. The Hyperliquid and Lighter guides explain the different account models.
Why did my preview account disappear? Preview entries are temporary. They are not persistent trading sessions or recovered venue accounts.
Trading readiness
Prices are live, so why can I not trade? Public market data and execution permission are independent. Multi-venue execution is disabled in this release. Funding an account, signing in again or completing the preview will not enable it.
Orders and execution
Can a news Long or Short button submit an order? No. It prepares a ticket for review. Current order controls must not be treated as enabled live execution.
Does closing a widget or signing out cancel orders? No. Manage accepted orders through the venue and verify their final state there. If an external submission has an unknown result, check orders and fills before retrying.
Market and account data
Why do two BTC prices differ? Check venue, market type and instrument. Spot, perpetual and separate venue books are not a consolidated price.
Why is a metric a dash? It can be inapplicable, unavailable or lack qualified history. A dash is not zero. A retained price during recovery is not necessarily current.
Why are News or Wallets empty? Their production news and wallet-event providers are currently disabled or unconfigured. Source settings and tracked lists do not establish live ingestion. The calendar and public account reads are separate capabilities.
Why is Pulse quiet? There may be no qualifying events, your filters may exclude them, or coverage may be insufficient. 24h shows recently ended events. Market intelligence explains the distinction.
Settings and saved data
Why are settings different on another device? Confirm the same profile is signed in and check Settings → General → Account sync. For Sync paused, use Retry now after restoring connectivity. Guest settings and active device navigation are not fully shared.
How do I recover an arrangement? Use layout undo for recent arrangement changes or signed-in Version history for available saved recovery points. Layout recovery explains its limits. Do not clear site data as the first recovery step.
Mobile and PWA
Why is there no Install button? The terminal does not yet ship verified PWA support. Use the browser version. Saving a shortcut does not establish offline operation or background alerts.
Security questions
Does VertigoPro store my private key? It must not receive a usable signing key. The existing Hyperliquid service can store client-encrypted agent material and public metadata; the Lighter adapter holds its seed in browser memory. These boundaries are explained in Security.
Does Forget revoke a key? No. Revoke the actual permission at the venue. If a device is compromised, begin recovery from a trusted device and inspect outstanding venue activity.
Fees and funding
Is the 1 bp fee the total cost? No. The configured VertigoPro execution fee is separate from venue fees, funding, network charges and slippage. Current preview actions do not create trading fees. Fees records the implementation and pending live verification.
Troubleshooting
For a stalled or inconsistent view:
- Record the venue, full instrument, page and time of the issue.
- Check panel recovery messages and service status.
- Verify the account scope and clear only relevant display filters.
- Restore connectivity and allow the view to recover; reload if it stays stuck.
- Compare account actions with the venue’s own records before making another trade there.
For missing sound, check Mute all, the per-alert switch, volume and the browser’s interaction requirement. Popup and audio controls are independent, and an unavailable producer cannot deliver either.
Contact and support
Use Send feedback in the terminal or contact@vertigopro.xyz. Include the deployed version shown in the footer, browser, device, time zone, venue, instrument and steps to reproduce. Review screenshots for balances and identifying details. Never send a seed phrase, API private key or session token. No support response-time commitment is stated here.